joy7 Responsible Gaming

1 Age Restriction & Verification

joy7 operates a strict minimum age policy across all of its services — sports betting, live casino, slots, and every other product on the platform. You must be at least 18 years of age to create an account, make a deposit, or place any form of wager. This is a non-negotiable requirement, and it applies equally to every player across Bangladesh regardless of payment method or game type.

During the registration process, all players are asked to confirm they are 18 or older. However, joy7 also conducts Know Your Customer (KYC) identity verification on accounts before processing withdrawals or high-value deposits. KYC checks include confirmation of your full name, date of birth, and a government-issued photo ID such as a National Identity Card or passport. Any account found to belong to a person under 18 will be closed immediately, all funds held will be managed in accordance with our Terms & Conditions, and the matter may be referred to the appropriate authorities.

If you are a parent or guardian and believe a minor in your household may have accessed joy7, please contact our support team at [email protected] without delay. We will act swiftly to close the account and prevent further access.

2 Our Commitment to Player Welfare

At joy7, responsible gaming is not a checkbox on a compliance form — it is a core value that shapes how we design our platform, train our support team, and communicate with players across Bangladesh. We believe that a sustainable, trustworthy gambling brand must put player welfare at the centre of every decision it makes.

Gambling is, at its heart, a form of entertainment. The thrill of watching Bangladesh Tigers chase a target, the anticipation of a live casino hand, the excitement of a slot spin — these are enjoyable experiences for the overwhelming majority of players who engage with them responsibly. joy7's mission is to ensure it stays that way for every single one of our users.

We pursue this mission through four core principles:

• Transparency: We clearly communicate odds, house edges, payout rates, and the nature of gambling risk. We do not use misleading language to exaggerate winning probabilities.
• Empowerment: We provide players with practical self-management tools — deposit limits, loss limits, time limits, cooling-off periods, and self-exclusion — and we make these tools easy to access at any time.
• Early Intervention: Our responsible gaming monitoring system analyses player behaviour patterns to identify signs of distress. If our system flags unusual activity, our support team may proactively reach out to check in with the player.
• Support Without Judgement: Any joy7 player who contacts us with concerns about their gambling will receive a compassionate, non-judgmental response from a trained support agent, along with referrals to professional help resources available in Bangladesh.

joy7 is a gambling platform — we are not counsellors or medical professionals. But we take our duty of care seriously and will always encourage players to seek professional support when gambling stops being fun.

3 Responsible Gaming Tools

joy7 provides a suite of responsible gaming tools that every player can access through their account settings at any time, free of charge. These tools are designed to help you maintain control of your gambling activity without needing to contact support or justify your choices to anyone. Below is a full description of each tool available on the joy7 platform.

To activate any of these tools, navigate to Account Settings → Responsible Gaming in your joy7 account dashboard. All tools take effect immediately (except limit increases, which require a 72-hour review period). If you experience any difficulty accessing these tools, contact our support team via live chat or at [email protected] and an agent will assist you within minutes.

4 Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. Many people who experience gambling-related harm did not intend to develop a problem — it happened incrementally over time. Awareness of the warning signs is the first step towards addressing them. Below are common indicators that gambling may be moving from healthy entertainment into problematic territory.

If you recognise two or more of these warning signs in your own behaviour, we strongly encourage you to use joy7's responsible gaming tools, speak to a trusted person in your life, or contact a professional support organisation. Recognising the signs early and acting on them is a sign of strength, not weakness.

5 Self-Assessment Checklist

The following self-assessment checklist is adapted from internationally recognised problem gambling screening tools. Answer honestly — your responses are private and are not stored by joy7. If you answer "Yes" to three or more of these questions, we strongly recommend speaking with a professional counsellor or activating self-exclusion on your joy7 account.

6 Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available on the joy7 platform. It allows you to completely suspend access to your account for a defined period, giving you the space and time to regain control of your gambling behaviour without the temptation of easy access to the platform.

How to Self-Exclude on joy7:

1. Log in to your joy7 account and navigate to Account Settings.
2. Select the Responsible Gaming section from the settings menu.
3. Choose Self-Exclusion and select your preferred duration: 6 months, 1 year, 2 years, 5 years, or Permanent.
4. Confirm your choice. Your account will be suspended immediately — this action cannot be reversed until the exclusion period has fully elapsed.

Alternatively, you may request self-exclusion by contacting our support team directly via live chat or at [email protected]. State clearly that you wish to self-exclude and specify your preferred duration. Support agents are trained to process these requests promptly and with full discretion — typically within one hour of your request.

What happens during self-exclusion?

• You will not be able to log in to your joy7 account or access any games or betting markets.
• All marketing emails, SMS messages, and promotional notifications will be suspended immediately.
• Any remaining balance in your account will be returned to your registered bKash, Nagad, or Rocket wallet within five business days.
• Pending bets placed before the exclusion was activated will be settled normally; no new bets can be placed.
• joy7 will take reasonable technical steps to prevent you from creating a new account during your exclusion period. If you attempt to register a new account and our system identifies you as a self-excluded player, the new account will be closed.

Returning after self-exclusion: When a self-exclusion period ends (except for permanent exclusions), you must actively request reactivation by contacting [email protected]. Your account will not be reactivated automatically. Before reactivation, our responsible gaming team may ask you to confirm that you are comfortable returning to the platform and that you have set up appropriate self-management tools for your new session.

7 Protecting Minors

joy7 takes the protection of children and young people extremely seriously. We deploy multiple layers of age verification to prevent underage access, but we also recognise that technology cannot fully substitute for parental supervision in the home environment. We ask all adult players who share devices with children or teenagers to take the following steps.

• Never share your account credentials with anyone, including family members. Your joy7 login is personal and should not be shared under any circumstances.
• Log out of your account whenever you finish a gaming session, especially on shared smartphones, tablets, or computers accessible to minors.
• Use device-level parental controls to restrict access to gambling websites. Most Android and iOS devices support content filtering through Google Family Link and Apple Screen Time respectively.
• Speak openly with young people in your household about the risks associated with gambling. Early, honest conversations are the most effective long-term protective measure.
• Install third-party filtering software such as Gamban (which blocks gambling sites across all devices on a network), Net Nanny, or Kaspersky Safe Kids for an additional layer of protection.

If you discover or suspect that a minor has accessed your joy7 account, please contact [email protected] immediately with the subject line "Minor Access Report". We will investigate promptly, close the relevant session, review the account activity, and take all necessary protective action.

8 Getting Help & Support Contacts

If gambling is causing you distress, financial hardship, or relationship problems, the most important thing you can do right now is reach out for help. You do not have to manage this alone. Below are the direct ways to contact joy7's responsible gaming team, as well as guidance on seeking professional support.

Professional Counselling and Support Resources:

While joy7's support team can help you access platform tools and provide initial guidance, we strongly encourage anyone experiencing problem gambling to seek support from a trained professional. The following types of organisations provide confidential, expert help:

• National Mental Health Institute (NIMH), Dhaka: Bangladesh's primary public mental health institution provides counselling services for behavioural disorders including problem gambling. Located in Dhaka, NIMH can be reached through the Bangladeshi public health system.
• Kaan Pete Roi (Bangladesh): A voluntary emotional support and crisis counselling service operating in Bangladesh, providing confidential telephone and online support for people experiencing psychological distress, including gambling-related issues.
• Gamblers Anonymous (International): A worldwide fellowship of men and women who share their experience, strength, and hope to help one another recover from problem gambling. Online meetings are accessible to participants across Bangladesh.
• Your General Practitioner (GP) or local clinic: Any qualified doctor can refer you to mental health and counselling services. Do not hesitate to raise gambling concerns during a medical appointment — it is treated with full confidentiality.
• Trusted family members or friends: Sometimes the most immediate and powerful support comes from people who know you. If you feel safe doing so, speaking openly with a trusted person about your gambling concerns is an important first step.